Global Verge Autoship Process changes.
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This message is from Ted Robbins about the recent Administrative changes to the Global Verge Autoship Process.
There are occasions when an autoship fails to process. This can happen for a variety of reasons. Often it is because of a problem with the individual credit card. We have been working through all of the back data from June, July and August and have been able to clear out many of the issues. However, there will always be situations when an autoship failure will occur.
As many of you also know, we have now instigated an automatic email that alerts e-Associates to the fact that their autoship could not be processed. This email gives warning that their account has failed to be charged for the current month and instructs them on how to correct that failure so that they can place a manual order and not miss out on their pay for that month. If someone’s autoship cancels, then they are also removed from the autoship process and they have to reset their autoship system with the corrected information. Resetting autoship assures they will be included from that point forward. This new automatic generated email also provides these instructions.
However, a problem still occurs for an e-Associate that has an autoship that is scheduled towards the end of the month, e.g. 27th to the 30th or 31st. In these cases there is very little time for that person to respond to the process and get the manual order placed and entered in time. If people are on vacation or out of the country, this situation can cause them to miss out on the opportunity to resolve the problem in time for the current month. Because of this, we have previously granted extensions. But this then causes e-Associates to contact Global Verge Support to try and squeeze their order back into the previous month.
TO RESOLVE THIS: effective immediately, if someone signs up as an e-Associate between the 27th and the 31st of a given month, they will be charged immediately for that particular month just as they always have been. However their autoship date will be pushed to the 26th of the month for ALL FUTURE autoship charges. This will allow all distributors to make sure that they get an order in for the month, giving them generally 4-5 days after their last possible autoship date to clear up any issues. Of course, February will be a bit shorter and we will address that month when we get there.
Last month was extremely hectic as we tried to process everything and include everyone. We have been discussing how to resolve the ongoing issue and concluded that we needed to make a programming change which then had to be implemented immediately in order to take affect this month. Therefore, as a result of this change, all October autoship orders have been processed early and were run this past Monday. Unfortunately, those of you who have ‘end of month’ autoships were affected without warning. I also hope you now understand why we made this decision.
The net result of this is that we will no longer have grace periods at the end of the month. This Saturday, October 31st is the deadline for all orders to be placed. Again, please make sure everyone on your team knows this.
Ted Robbins, President Global Verge
Yours in personal and financial F * R * E * E * D * O * M
Ally * Alison Lee Cousland
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